This policy explains how billing, renewals, cancellations and refunds work for Train With Rico memberships. Payments are processed by Paddle, our Merchant of Record, whose buyer terms also apply to your purchase.
Trials
Where a trial is offered (e.g. a 7-day introductory trial), it grants temporary access as described at checkout. Unless stated otherwise, you will not be charged for a paid membership until you choose one. Any one-time trial fee shown at checkout is charged immediately and is non-recurring.
Billing & renewals
Memberships are billed in advance on a recurring basis for the interval you select — weekly, monthly or yearly. Your subscription renews automatically at the end of each billing period using your saved payment method, until you cancel. The price for your next renewal is the current price for your plan.
Cancellation
You can cancel at any time from your account or by emailing us. Cancellation stops future renewals; you keep access until the end of the period you have already paid for. Cancelling does not automatically refund the current period.
Refunds & cooling-off
Under UK consumer law you have a 14-day cooling-off period after purchase. Because our service gives you immediate digital access, by starting to use the paid content within that period you agree that the service is being supplied and acknowledge you may lose the automatic right to cancel for a full refund once it has been fully provided.
Outside of statutory rights, refunds are handled case by case. If you believe you were charged in error, were charged after cancelling, or could not access the service, contact us and we will review it fairly.
Price changes
We may change membership prices. Any change applies to future billing periods only, and we will give you reasonable notice before a renewal at a new price so you can cancel if you do not wish to continue.
FAQ — refunds & cancellations in plain words
Can I get a refund?
You have a 14-day cooling-off period after buying. Because you get instant access to the content, once you start using it in that window you may lose the automatic right to a full refund. Outside that, we review refunds fairly, case by case — just email us.
How do I cancel?
Cancel anytime from your Profile using “Manage my subscription”, which opens Paddle’s secure portal — no need to contact support. Cancelling stops all future charges.
What happens to the time I already paid for?
You keep full access until the end of the period you’ve already paid for. We don’t bill you again after that. Cancelling part-way through a period doesn’t automatically refund that period.
Will I be charged again after cancelling?
No. Cancelling turns off auto-renewal, so there are no further charges once your current period ends.
How to request a refund or cancel
Email trainwithrico9@gmail.com with your account email and the charge in question. Paddle can also assist with receipts and refunds for your transaction.