Support.
Quick answers, a real inbox, and tickets tracked by the VORTEX team. Signed in? Vex, the chat assistant in the corner, can help instantly, and complaints go through Help & Complaints.
FAQs
How does the free trial work?
The 7-day trial costs £5.99. After it ends, choose Basic or Premium (weekly, monthly or yearly) on the Pricing page to keep paid access.
How do I cancel or change my membership?
Open Settings and use Manage billing. You can switch plans, update your card or cancel; access continues until the end of the paid period.
How do I build a weekly plan?
Go to Plans, pick a template or start blank, then add exercises to each day. Every planned exercise has a Video button that opens its demo without leaving the calendar.
Why isn't my watch syncing?
Follow the watch guide in Settings for Strava, Apple Health or Health Connect, and make sure the connection is allowed on your phone. Synced workouts appear on your Progress page.
A video won't play — what should I do?
Check your connection, refresh the page and try again. If it still won't play, submit a ticket below with the exercise name.
How do I reset my password?
On the sign-in page tap Forgot password and follow the email link.
Is there an app for iPhone and Android?
VORTEX is coming soon to the Apple App Store and Google Play. You can train on the web right now.
Email us at support@trainwithrico.com
Submit a ticket
Sign in to submit a ticket, or email us above.